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The Evolving Role of the Business Development Center (BDC) in Automotive Aftersales

In response to intense pressure to generate after-sales revenue, many dealers establish dedicated Business Development Centers (BDCs) for their operations. This organizational shift significantly impacts workshop efficiency, allowing the service…

May 31, 2025 by Taxapa

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Shift from Paper to AI

How the service checklist works, changes, and evolves. In my writing, we plan to explore the significant shift occurring in the automotive industry: the transition from traditional paper-based checklists to…

April 25, 2025 by Taxapa

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Overbooking Workshop Strategy

When customers schedule a service appointment through an online dealer booking platform, the scheduling system automatically assigns skilled resources to complete the necessary service tasks. Once the decision to overbook…

April 30, 2024 by Taxapa

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No More No Shows

It goes like this: The workshop operates using modern scheduling systems with excellent organization, follows high-quality standards, and strives for excellent customer service. AND customers do not show up for their…

December 11, 2023 by Taxapa

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How dealers operate with workshop resources

How to make the process more practical? Throughout my professional career, I have been fortunate to visit various workshops, ranging from small independent businesses to large dealerships and dealer groups,…

September 26, 2023 by Taxapa

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How to balance workshop utilization with the right number of waiting customers

If a dealer carries out a lot of repair orders daily (150+), many customers are potential “waiters.” The waiter is a customer who wants to stay and wait in a…

April 09, 2023 by Taxapa

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Dealer Management System (DMS) vs. Importer Management System (IMS)

Today, I want to take a closer look at the automotive software industry and its consumer target groups, key players, and parties involved. We can identify Original Equipment Manufacturers (OEM),…

January 26, 2023 by Taxapa

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Lost Sales in Aftersales

Dealers can hardly accept financial losses due to “disruptive” innovations, new Original Equipment Manufacturer (OEM) strategies, and megatrends in Aftersales Markets without finding new business “veins” to unlock revenue growth. Dealer…

October 24, 2022 by Taxapa

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The MoSCoW

Concerning product management tools for digital solutions, there are a couple of good options for selecting the proper prioritizing product-related technique. I love visualization when collaborating with customers, and I…

August 23, 2021 by Taxapa

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DMS Resource Management Overview

There is a clear functional parallel between resource capacity and time-clocking in Dealer Management Systems. The one who could connect “dots” and integrate a Scheduling System with Time Management win…

May 30, 2021 by Taxapa

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Mechanics want DMS Access

Do you want to challenge the status quo? Start by asking provocative questions.Both the service and body shop repair worlds are developing fast. Numerous workshop repairs require both mechanical and…

May 16, 2021 by Taxapa

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DMS Functional Overview: Time Control

One customer has recently asked me a simple question: What useful DMS functionalities are needed to manage employees’ time in Dealer Management System effectively. I found this single question very…

January 02, 2021 by Taxapa

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Must Go Online! My guidance for online webinars, training, and virtual sessions

Leading online training, workshops, or regular webinars requires particular skills, practice, and a fair portion of courage. Our industry has changed. Classroom training, customer visits, and “Go-live” support must be…

November 20, 2020 by Taxapa

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Tire Storage Management (DMS)

At least twice a year many of us have to follow the same routine, changing of tires from winter to summer and vice versa. Handling of dirty tires and losing…

October 10, 2020 by Taxapa

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Small details create a big difference

My “radar” detected one bright object during my last customer visit to Belgium. I want to share this business insight with you today. If a dealer carries out many repair…

September 13, 2020 by Taxapa

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Handling of Repeated Repairs in the DMS

There is an old saying that goes, “There is never enough time to do the job properly, but always enough time to do it again.” In case of having a…

August 27, 2020 by Taxapa

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“If you can’t measure it, you can’t manage it.”

There is an old saying that goes: “If you can’t measure it, you can’t manage it.” I’m continually searching for answers when I don’t know how to solve a particular…

August 04, 2020 by Taxapa

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Damage Calculation Systems and DMS Workflows (Part II.)

Today, I want to refer to my last article related to damage calculation systems. To better illustrate how both DMS and damage calculation systems cooperate, one should understand the basic…

July 18, 2020 by Taxapa

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Damage Calculation Systems and DMS (Part I.)

Software solutions that help insurers organize the claims process from first notice of loss (FNOL) to settlement are insurance systems. Solid insurance systems are dedicated to providing an efficient way…

July 06, 2020 by Taxapa

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How to distribute working hours in the Workshop

In case of booking a service appointment, the system has to allocate certain resources with proper skills to execute required service tasks. Once you have to overbook resources you need…

June 17, 2020 by Taxapa

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How to best follow the Industry Standard in the Workshop!

Efficient system solutions like fluid management systems, lubricant dispensers, and portable pumps provide speed, accuracy, and flexibility in the workshop’s handling of liquids. Even small auto dealers and fast-lube shops…

June 01, 2020 by Taxapa

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Practical organization of the “traffic” flow of business transactions

Let’s imagine the following business scenario: Fleet Company FleetCarPro needs a reliable workshop that provides maintenance for their fleets for a reasonable price, regularly, and with the least idle time.…

May 04, 2020 by Taxapa

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The Pareto Principle in Functional Analysis and Requirements (FRA)

We, product guys, were born to bring innovative thinking into our daily life and make brand new ideas. The metaphor “don’t reinvent the wheel” appears incorrect, because doing something that…

April 28, 2020 by Taxapa

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The 5 Guidelines For Functional Design

Dear automotive professionals, designers, and product managers Many fail, learn, repeat (FLR) cycles took me until I could experience essential design guides, which I started to trust! See five of…

April 28, 2020 by Taxapa